When do I need to place my order?

Orders for the upcoming Wednesday need to be placed before 11.59pm every Monday. If you order after this time, you will need to order for the following week.

Can I select the flower types or colours?

We only use locally grown and Australian flowers and select these depending on what is fresh, in-season, and most of all, what we find beautiful at the flower market that day. Specific flower types or colours cannot be guaranteed, but you can use our Seasonal Flower Calendar as a guide, or view the example images on our “shop” page to get an idea of our signature design style and sizing.

Where do you deliver?

We deliver within 20km of our South Lake home studio, in the Perth South-Metro area for a flat rate of $20. Please see our list of delivery suburbs HERE. If delivering to shops, businesses or companies, please always provide the company name together with the address. For gated properties, apartment blocks and properties with code access, you must provide the recipient’s phone number, so they can be contacted at the time of delivery. Kindly note that the recipient must answer the phone at the time of delivery, or call back within 5 minutes to avoid a redelivery surcharge.

What if my suburb isn’t listed?

If your suburb is not listed within our 20km radius, it is likely too far from our home studio for delivery. We recommend choosing another address within our listed suburbs, opting for pickup or finding a florist in your local area. If you place an order for delivery to a suburb that is not listed within our 20km radius, your order will be cancelled and refunded.

When will my flowers be delivered?

Our courier collects your bouquet fresh from our home studio at 7am every Wednesday, and aims to have all orders delivered between 7.30am-4pm, with most orders arriving in the morning. We will do our best to accommodate time requests; however, we cannot always guarantee a timed delivery. Please put all requests in the “special delivery instructions” section of your order.

What if the recipient isn’t home?

Before you place an order, please ensure that there is a safe and discreet place for the flowers to be left in the shade and protected from weather patterns. No responsibility will be taken for damages to flowers left unattended. If there is no one at home at the time of delivery, we’ll do our best to find a discreet and safe spot to leave the flowers and a photo confirmation will be captured. If there is not a suitable place to leave the order, or if there is no access to the property, i.e. apartments or units with a locked gate or code access, please provide the recipient’s phone number, and they will be contacted at the time of delivery. Kindly note that the recipient must answer the phone at the time of delivery, or call back within 5 minutes to avoid a redelivery surcharge. 
Please note: If the flowers are un-deliverable, the Sender will be notified and charged a re-delivery fee to have their item redelivered or redirected to an alternative address on another date.

When and where can I pick up?

Every Wednesday, we have two main collection time-slots in the AM (7.30am-9.00am) or PM (5.00pm-6.30pm). You can select your time preference when placing your order. We will send our home studio address (South Lake) with your order confirmation email. If these time slots do not work for you, please let us know in the “alternative pick-up time request” section of your order, however, this is subject to availability and cannot be guaranteed.